Hello everyone!
July was an important month and a fresh chapter for OnePlus. Just weeks ago we launched 3 new OnePlus TV variants in India, went back to our roots with OnePlus Nord, and announced a great pair of Buds with lots of battery life.
This was definitely a busy month for all of us at OnePlus Support team – we received a large number of queries from our excited fans and Yes! We are here to share all your top questions with answers.
Before I get to the top lists, let me take a moment to answer an important question some of you had, “with great new products comes heavy responsibilities, how OnePlus Support is planning to provide the same level of customer service?”
We treat all our products equally, from OnePlus phones to OnePlus accessories and gear, we strive to deliver the best experience for all our users in different regions and we will continue the same rigor in assisting our users without any compromises as well as improving our services with you, our community.
It is significantly important for us to continuously monitor each issue reported as it’s not only helping our engineers and product teams but also helping us support you faster. And that is exactly why we have a dedicated team listening to your bug reports. If you have any software issues or suggestions, you can submit them via the OnePlus Community app.
We’d love to hear from you:
Let us know what you think about this new format, drop us a line in the comments to let us know your feedback or suggestions on how we can further bring value to you through our OnePlus support forum posts.
Thank you and stay safe!